Effective Date: July 23, 2025
Last Updated: July 23, 2025
The Healer's Collection ("we," "our," or "us") operates www.thehealerscollection.com, including all related information, features, tools, content, products, and services (collectively, the "Services") to provide you, the customer, with a curated shopping experience. The Healer’s Collection is powered by Shopify, which enables us to offer and operate the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or interact with the Services, including making a purchase or communicating with us.
If there is a conflict between this Privacy Policy and our Terms of Use, this Privacy Policy governs in matters of data collection, usage, and disclosure of personal information.
Please Read Carefully
By accessing or using our Services, you agree to the terms of this Privacy Policy and acknowledge that you have read and understand our data practices as described.
1. Personal Information We Collect or Process
"Personal information" means data that identifies or can be linked to an individual. It does not include de-identified or anonymized information. We may collect:
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Contact Information: Name, email address, phone number, billing and shipping addresses
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Financial Information: Payment card details, transaction history, method of payment
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Account Information: Login credentials, preferences, order history
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Order & Transaction Data: Products viewed, purchased, returned, or exchanged
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Communication: Messages or inquiries sent to customer support
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Device & Usage Info: IP address, browser type, device ID, interaction logs, cookies
2. Sources of Personal Information
We collect personal information:
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Directly from you when you browse, place an order, or contact us
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Automatically via cookies and similar technologies
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From service providers, including Shopify, Klaviyo, Loop Returns, and advertising platforms
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From partners or third-party integrations, such as Instagram or Facebook
3. How We Use Your Personal Information
We may use your personal information to:
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Provide and optimize our Services, including processing and fulfilling orders via Shopify, handling returns via Loop, and customizing your shopping experience
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Market and advertise, using tools like Klaviyo, Google Ads, Bing Ads, Facebook, and Instagram to send promotional content or personalized ads
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Communicate with you, including responding to inquiries, confirming orders, or sharing updates
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Ensure security and fraud prevention, verifying identity and detecting suspicious activity
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Comply with legal obligations, respond to law enforcement or regulatory authorities, and enforce our policies
4. Disclosure of Personal Information
We may share your personal information:
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With Shopify, which hosts and powers our store
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With third-party vendors (Klaviyo, Loop, Avada Cookie Consent, AccessPro Accessibility)
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With marketing partners to enable personalized advertising
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With affiliates and legal authorities, as needed for operations or legal compliance
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During business transitions, such as mergers, acquisitions, or restructuring
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When you give consent, such as connecting through social media integrations
For more about Shopify’s privacy practices, visit the Shopify Privacy Policy and Shopify Privacy Portal.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience, analyze behavior, and serve personalized ads. Your cookie preferences are managed through the Avada Cookie Consent app.
6. Accessibility
We are committed to making our Site accessible to all. We use the AccessPro Accessibility App to support ADA compliance and improve the browsing experience for individuals with disabilities.
7. Children's Data
Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect or “sell” or “share” personal data of individuals under 16 years of age.
If you're a parent or guardian and believe your child has provided personal information, contact us at info@thehealerscollection.com to request deletion.
8. Security and Retention
We take commercially reasonable steps to protect your data, but no method is 100% secure. Avoid sending sensitive data via unencrypted channels.
We retain data as needed to fulfill services, meet legal obligations, and resolve disputes.
9. Your Rights and Choices
Depending on your location, you may have the right to:
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Access your personal data
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Correct or delete data
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Receive a copy (portability)
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Opt out of targeted ads or sale/sharing of personal data
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Restrict or object to processing
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Withdraw consent at any time (where applicable)
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Manage communications through email unsubscribe links
To exercise your rights, contact us at info@thehealerscollection.com or visit https://privacy.shopify.com/en.
We may need to verify your identity and will respond within required timelines.
10. International Transfers
We may transfer your personal information outside your country. When doing so, we follow applicable legal safeguards, such as Standard Contractual Clauses (SCCs) or equivalent protections.
11. Third-Party Sites and Services
We may link to third-party websites. We are not responsible for their privacy policies, security practices, or content. Your interaction with those platforms is governed by their terms.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the new effective date. Your continued use of the Services constitutes acceptance of any changes.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or wish to exercise your rights, contact us at:
The Healer’s Collection
info@thehealerscollection.com
21089 Northeast 16th Place, Miami, FL 33179, US
14. Global Privacy Rights
We are committed to complying with international data privacy regulations. Depending on your country or region of residence, you may have specific rights under local privacy laws. To learn more or exercise your rights under these frameworks, please visit the appropriate policy below:
For questions or support regarding these policies, please contact us at info@thehealerscollection.com.